EasyContact Flows is a visual orchestration engine that lets you design, test, and deploy complex voice AI agents using a drag-and-drop interface. Connect nodes to build conversation logic that handles millions of calls autonomously.
Design your AI agent's conversation logic visually, test it thoroughly, and deploy with confidence.
Use the visual flow builder to drag and connect nodes. Define the conversation logic, branching conditions, and integrations your AI agent needs.
Each node has its own configuration — set prompts for LLM nodes, API endpoints for integrations, conditions for branches, and templates for outputs.
Run your flow in the built-in playground with simulated calls. Test edge cases, monitor latency, and validate responses before going live.
Publish your flow to production with zero downtime. Monitor real-time metrics, sentiment analysis, and conversation quality through the analytics dashboard.
Each node type serves a specific purpose. Combine them to create sophisticated voice agents that can handle any customer interaction scenario. Click any node to see technical details.
Receives the customer's voice or text input and converts it into structured data for processing.
Delivers the AI agent's response back to the customer in natural, human-like voice.
The brain of the flow — processes context, generates responses, and makes decisions based on conversation history.
Routes the conversation to different paths based on customer intent, sentiment, or extracted data.
Connects to external systems — CRM, databases, payment gateways — to fetch or update information in real-time.
Sends automated follow-up emails, SMS confirmations, or notifications during or after the call.
Iterates over lists of items — like insurance plans, product options, or appointment slots — to present them to the customer.
Retrieves relevant information from your company's documents, FAQs, and policies to provide accurate answers.
Seamlessly transfers the call to a human agent when the AI determines escalation is needed.
Validates customer-provided data like phone numbers, emails, policy numbers, or dates before proceeding.
Under the hood, the Flow Engine is designed for enterprise-grade performance with event-driven execution, stateful context management, and zero-downtime deployments.
Each node emits events that trigger the next step. This enables parallel execution, retry logic, and real-time monitoring without blocking the conversation flow.
The flow maintains a shared context object throughout the conversation. Every node can read from and write to this context, enabling complex multi-turn interactions.
Every flow change is versioned. Roll back to any previous version instantly, compare diffs, and maintain separate staging/production environments.
Update flows in production without dropping active calls. New calls use the latest version while existing calls complete on their current version.
See how different industries use EasyContact Flows to automate their most complex customer interactions.
Flight rebooking, cancellation handling, loyalty program inquiries, and real-time disruption management — resolving passenger issues autonomously across 40+ languages.
Account inquiries, fraud alert verification, loan pre-qualification, and transaction disputes — handling sensitive financial operations with full compliance and audit trails.
Plan upgrades, billing disputes, network troubleshooting, and device support — managing millions of subscriber interactions with intelligent routing and escalation.
Claims processing, prior authorization, appointment coordination, and benefits verification — navigating complex healthcare workflows while maintaining HIPAA compliance.
| Max Nodes per Flow | Unlimited |
| Concurrent Executions | 10,000+ |
| Average Latency (node-to-node) | < 50ms |
| End-to-End Response Time | < 300ms |
| Supported LLM Providers | OpenAI, Anthropic, Google, Azure, Custom |
| STT Providers | Whisper, Deepgram, Azure, Google |
| TTS Providers | OpenAI, ElevenLabs, Amazon Polly, Cartesia |
| API Integration | REST, GraphQL, gRPC, WebSocket, MCP |
| Authentication | OAuth2, API Key, mTLS, SAML |
| Version History | Unlimited with diff comparison |
| Deployment | Zero-downtime hot reload |
| Monitoring | Real-time metrics, alerts, and logging |
| Data Residency | EU, US, APAC regions available |
| Compliance | SOC 2 Type II, GDPR, HIPAA ready |